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Terms and conditions

1. Introduction

1.1. By visiting and/or using any section of the vavada.com website (hereinafter referred to as the “Website”), as well as opening an account on this Website you agree to be bound by: the rules and regulations of the Website, its privacy policy, the rules of each game, all the terms of placement and distribution of advertising on the Website, special offers, and bonuses running on the Website at any time. The set of rules and regulations indicated above is hereinafter referred to as “Terms of Use”. Please read the Terms of Use carefully before accepting them. If you do not agree with these terms do not open an account, and do not use and/or continue to use the Website. Your access to and use of the Website is conditioned upon your acceptance and compliance with these terms in full. These Terms of Use come into effect on January 1st, 2017.

General Terms and Conditions

2. The Parties

2.1. All information on the Website is provided by the provider of services on the Website, Vavada B.V., E-commerce Park Vredenberg, Curacao (mailing address: Curacao, Chuchubiweg, 17). The fragments of the Terms of Use where there are pronouns “we”, “us”, “our” or word “Company”, are irrelevant to the above-mentioned company that you enter into contract with.

3. Changes to the Terms of Use

3.1. The company reserves the right to change, modify or update any portion of the Terms of Use for a number of reasons including commercial reasons, legal purposes (to comply with new laws and/or regulations), or customer service reasons. The updates of the Terms of Use, as well as the dates on which they come into effect are available on the Website. We will notify you of changes, additions or updates to the Terms of Use by posting them immediately on the Website on its most current edition. A player is entirely responsible for comprehending all the current Terms of Use. We encourage players to check these updates regularly. The Company has the right, without advance warning and at its own convenience to make changes in the operating system of the Website, as well as in the terms of service, or in the software. Additionally, according to existing legislation, the Company has the right to make changes to the requirements for the Website’s access or the use of its services.

3.2. If you do not agree with said changes, you may cease using the Website and/or close your account by complying with paragraph 17 of these Terms of Use. Your continued use of any particular part of the Website after any changes to these Terms of Use will be automatically considered as your acceptance of such changes to the Terms of Use, including any additions, deletions, substitutions, or other changes to the information regarding the identification of the Company described in paragraph 2.1 of these Terms of Use, regardless of whether or not you received or read the relevant notifications of the Terms of Use revision.

4. Legal regulations

4.1. If you are under 18 years of age or you have not reached the age legally allowed to participate in gambling under the law of a jurisdiction that applies to you (“the Relevant Age”), you do not have the right to use the services provided by the Website. By using the services of the Website a person younger than the Relevant Age violates the Terms of Use of the Website. We have the right at any time to request documented evidence of your age to ensure that people who have not reached the Relevant Age as determined by the laws of the country where they live, do not use the services provided by the Website. The company has all legal grounds to close your account and/or to refuse service if there is no evidence of legal age or the Company suspects that a person under the legal age is using the Website.

4.2. Online gambling may be prohibited by law in some jurisdictions. In such case you understand and accept the fact that the Company never and under no circumstances gives you legal advice and/or guarantee the legality of using the services offered by the Website. It is important to remember that the Company does not declare the legality of using the services of the Website in accordance with the acts and regulations of your jurisdiction. You use the Website by your personal choice and your sole discretion, and you undertake the responsibility to determine whether the use of the services offered by the Website is legal under the laws and regulations of jurisdiction that applies to you.

4.3. The Company has no intentions to provide you with services that are beyond the laws and regulations of your jurisdiction. You hereby represent, warrant, and agree to ensure that your use of the services offered by the Website complies with applicable laws and regulations of your jurisdiction. The Company shall not be responsible for any illegal or unauthorized use of the services offered by the Websites.

4.4. Furthermore, you are prohibited from creating an account with the Company and/or making a deposit if you reside in the territory of Spain, Italy, the United States of America, Canada, Turkey, Israel, Singapore, France, Romania, Germany, Caribbean Islands, Bulgaria, Netherlands or Great Britain, the Dutch Caribbean Islands: Curacao, Aruba, Bonaire, Sint Maarten, Sint Eustatius and Saba. Merchant (vavada.com) will no process any transactions for clients from restricted territories. The Company is entitled to change the list of jurisdictions without prior notice. In turn, you accept the responsibility not to open an account and/or not to use it if you are located in the territory of one of the aforementioned jurisdictions.

4.5. You are solely responsible for all taxes and fees on any winnings paid to you as a result of the use of the services offered by the Website. You are responsible for reporting your winnings and losses to the relevant authorities if they are subject to taxation by your local tax, legislative or other authorities.

5. Opening an account

5.1. In order to be able to use the services of the Website, you have to open an account (hereinafter referred to as “Personal Account”). To do so, enter your email address or phone number, and password which will be used in the future to log into the system, as well as to provide some private information (your date of birth, name and phone number).

5.2. When you register on the Website you agree to provide accurate, complete and true private information. You are required to inform us about any changes in your private information. Nonfulfillment of this requirement may result in limitations, failure to perform transactions (winnings, bonuses) and/or termination of your Personal Account.

5.3. To verify your private information the Company reserves the right to request documents of identification. The Company has the right to suspend your Personal Account until the required documents are provided to us, and/or terminate your account completely if you fail to provide the Company with the requested documentation.

5.4. If you have any questions or problems related to the registration or changing of the private details, contact the online customer support or send an email to [email protected]

5.5. Under these Terms of Use you may open only one account on the Website. Only one account is allowed per a player, household, IP address, postal address, computer or other device. All other accounts registered by you on the Website shall be “Duplicate Accounts”. The Company reserves the right to close Duplicate Accounts immediately and in this case:

5.5.1. the Company will void any transactions made via Duplicate Accounts;

5.5.2. all bets and deposits made via Duplicate Accounts will be returned to you; and

5.5.3. all bonuses, winnings, refunds received during the use of active Duplicate Accounts will be lost and may be reclaimed by us. You are obliged to return all the funds withdrawn from such Duplicate Accounts to the Company upon our request.

5.6. When registering on the Website, Users agree to send messages and agree to receive SMS, email newsletters and other forms of advertising notifications. The website uses information about the players in order to notify about promotional materials. We respect the privacy of our customers. If players do not want to receive promotional materials, they can opt out of sms and email newsletters at any time by contacting the operator.

6. Verification of your identity; money laundering protection requirements

6.1. Considering the rights given to you for using all the services of the Website you guarantee, warrant and agree to the following:

6.1.1. You are the lawful owner of all funds deposited to the Personal Account. All information provided by you during the registration process or during the use of the Website services, as well as within all transactions that require money depositing, is accurate, relevant and completely matches the name(s) on the credit and/or debit cards and other payment accounts used to deposit or withdraw funds from your Personal Account.

6.1.2. You are fully aware of the risks of losing money during the use of the services provided by the Website and you are responsible for such losses. You agree that the use of the Website services is at your sole discretion, at your personal decision, and at your own risk. You may not submit to the Company any claims in relation to your losses.

6.1.3. You fully understand the procedure, methods of providing the services and rules of the games offered by the Website. You realize that you are responsible for providing the correct details of bets and games. You will not commit any acts that may cause any damage to the Company and its reputation.

6.2. By accepting these Terms of Use you hereby authorize us to perform, at our sole discretion, occasional inspections at the request of third parties (including regulatory authorities) and/or to verify your identity, contact details (hereinafter referred to as “Check”).

6.3. During such Checks the Company may restrict you from withdrawing funds from your account.

6.4. Providing incomplete, false, inaccurate and/or misleading information is considered a breach of contract. In this case at our sole discretion, in addition to any other actions, we reserve the right to terminate the Personal Account immediately and/or refuse you to continue using the services of the Website.

6.5. If we are unable to confirm that you have reached the Relevant Age, we have all legal rights to terminate your Personal Account on this Website. If you are found to be under the Relevant Age at the moment of gambling, then:

6.5.1. your Personal Account will be terminated;

6.5.2. all transactions made during this period of time will be voided, all relevant funds deposited by you to your Personal Account will be returned;

6.5.3. all bets made by you during this period of time will be cancelled and returned; and

6.5.4. the amount of all winnings received by you during the period when you have not yet reached the Relevant Age, will be forfeited, and you are required to return to us on demand the withdrawals from your account during this period of time.

6.6. Politically Exposed Persons (PEP). Company are required to make provision, on a risk sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk based approach should be applied based on the value and scale of gambling and the location of such customer. While we respect and honour the confidentiality of our clients, we are committed to undertaking thorough due diligence. As part of enhanced due diligence policy, know your client (KYC) policy is based on principles of partnership: if we know and understand our customers, they know and understand us. In case of enhanced due diligence clients could be invited to provide below listed documents to comply with our KYC policy (copy of the passport and utility bill or bank statement). The Company reserves the exclusive right to unilaterally decline any clients’ application and/or terminate further provision of services without any statements or explanations to the client in case of breach of KYC policy.

7. Security, password and username

7.1. You must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have forgotten Personal Account’s details, it is possible to recover the password by clicking on the “Forgot password” link located below the system login window.

7.2. You are completely responsible for keeping the password from the Personal Account confidential, and for all activities and transactions made under your Personal Account. Additionally, you are liable for all losses on your Personal Account caused by the third parties actions.

7.3. You agree to notify the Company within the shortest possible time of any breach of security that you have learnt of and/or unauthorized access to your Personal Account. You agree to provide evidence of such unauthorized access upon the request of the Company. In all cases, the Company is not liable for any losses incurred by you as a result of misuse of your personal information, such as username and password by other persons, or unauthorized access to your Personal Account, regardless of the circumstances, either with or without your knowledge.

8. Game rules and placing bets on the Website

8.1. It is your responsibility to ensure that the details of transaction that you make are correct before placing and confirming the bet during the game.

8.2. Your withdrawal transaction history can be accessed by clicking on “Request Withdrawal” link on the Website.

8.3. The Company reserves the right to refuse the whole or part of any transaction requested by you through the Website in its sole discretion if you have violated the Terms of Use. No transaction can be considered accepted until you receive the confirmation from us that the transaction has been successfully completed. If you have not received confirmation that your transaction has been accepted, you should contact our customer support.

8.4. You may request to cancel a bet by sending an email with such request to the Website customer support.

9. Deposits and withdrawals from the account

9.1. You must deposit a certain amount of money to the Personal Account to be able to gamble on the Website.

9.2. You guarantee to the Company that:

9.2.1. money that you have deposited to your account is not derived from any activity which is prohibited and/or criminal and/or illegal;

9.2.2. that all deposited money is owned by you and no third party has right to claim that money

9.3. You can deposit money only from an account/system and/or credit cards registered in your own name, as the Company does not accept any third parties deposits (i.e. of relatives, friends, spouses and/or partners). If our security check shows the violation of this requirement, the entire amount of the winnings is forfeited and returned to us.

9.4. If a bank transfer is requested to return money to the lawful owner, the recipient is responsible for all expenses and bank fees.

9.5. The Company does not accept cash funds sent to us. The Company reserves the right to use third parties and/or financial institutions to process electronic payments, but only if the terms and regulations of such organizations and/or financial institutions do not conflict with the regulations of these Terms of Use. You automatically give your consent to be bound by such regulations.

9.6. Due to nature of the service no refunds will be issued. You agree not to reject any transactions made by you, not to make any charge-backs or reversals, not to cancel any deposits into your Personal Account. Also you agree to reimburse the Company for unpaid deposits as well as for any expenses suffered by the Company during the process of your funds collection.

9.7. In the event of suspicious or fraud payment, including the use of stolen or lost credit cards and/or any other fraudulent activity (including charge-backs and reversals of payments), we have the right to block your account, reverse any made pay-outs or winnings. We are entitled to report any fraud payment or illegal activities to the relevant authorities and/or law enforcement organizations (including credit reference agencies). We have the right to use debt collection agencies to recover payments. The Company is not responsible for any unauthorized use of credit cards, regardless of the fact that the credit card was reported stolen.

9.8. The Company has the right at any time to apply any positive balance in your account against the amount that you must pay to the Company as a debt, including the re-settled bets or wagers pursuant to paragraphs 5.5 (“Duplicate Accounts”), 15 (“Fraud, cheating, collusion and criminal activity”), or 21 (“Errors and mistakes”).

9.9. You understand and agree with the fact that the Personal Account is not a bank account and therefore cannot be insured, guaranteed, or otherwise protected by bank insurance, deposit insurance system or by any other similar system. No interest is accrued to the money deposited at your Personal Account.

9.10. You agree to pay for the services you ordered through the Website as well as, if necessary, for additional expenses, including but not limited to, taxes, fees, etc. You are fully responsible for the prompt payment of all fees. Payments are carried out through the payment service provider in the amount indicated by the Website, and it is not liable for user’s additional payments described above. Payment can be considered irrevocably processed and completed after clicking the “Pay” button. By clicking the “Pay” button you agree that you will not reverse the payment and you will not request to cancel it. By placing an order on the Website you guarantee that you do not violate the legislation of any country. As a cardholder you accept the regulations of these Terms of Use, and you warrant that you have the right to use the goods and services offered on the Website. By using such specific Website services as a gambling service, you provide the legal proof that you have reached the legal age permitted in your jurisdiction for use of the Website. By using the Website services you automatically take legal responsibility to abide by legislative regulations of the country where these services are being used, as well as confirm that the service provider is not responsible for unauthorized or illegal actions and violation. By using the Website services you give your consent for the payment service provider to process your payment. No returns on already purchased goods and/or services, no payment cancellations. If you wish to reject using the service for your next purchase of goods and/or services, you should use the Personal Account on the Website and reject the service. The payment service provider in any case is not responsible for the rejection or the failure to process payments related to a customer’s credit card, or for the issuing bank’s refusal to process payments and to debit your credit card. The payment service provider is not responsible for the quality, quantity or cost of goods and services purchased by you on the Website by using your credit card. When paying for any Website goods and services you take the responsibility to be bound by the Website Terms of Use. Please note that only you as a cardholder are responsible for paying in time for goods and services ordered through the Website as well as any additional expenses/fees. As an executor of the payment the payment service provider is not responsible for pricing, total prices and/or total amounts. If you disagree with the aforementioned terms and conditions and/or for other reasons, do not proceed with the payment and, if necessary, contact the administrator or the Website support service.

9.11. You have the right to send a request to withdraw funds from your account at any time provided that:

9.11.1. all payments made into your account have been verified and confirmed as cleared, none of the payments have been charged-back or reversed;

9.11.2. all verification actions described in the paragraph 6 were properly completed.

9.12. When you request a funds withdrawal you should take into consideration the following:

9.12.1. your profile must be complete and filled out with the necessary information;

9.12.2. funds can be withdrawn only by the same method that has been used to deposit them into your account on the Website;

9.12.3. deposits made through the MasterCard credit card will be withdrawn by alternative payment methods;

9.12.4. if the amount of requested withdrawal exceeds one thousand US Dollars (or in cases requiring the verification), the identification procedure should be performed by sending us a copy or a digital photo of the identification document (page with a photo), such as a passport, ID card, or utility services bill to verify your address (except a mobile phone bill). If you make a deposit to the Personal Account using your credit card, you must send us a copy of the card (copy of both sides). The first six digits and the last four digits of the card number must be clearly visible (if you have the card number embossed, the same digits must be covered on the card’s front side and the back side), the CVV2 code must be covered;

9.12.5. the Company can withhold 10% (no less than 0.5 USD) of the withdrawn amount if the money turned over to the player’s account (the total amount of bets) is less than three times the total amount of deposits. The Company withholds 20% of the amount requested for withdrawal if the deposit was made through a credit card;

9.12.6. existing limits on payments depending on your status:

StatusPer day (USD *)Per week (USD *)Per month (USD *)
Beginner1,0005,00010,000
Gambler1,0005,00010,000
Bronze1,5007,00015,000
Silver2,00012,00020,000
Gold5,00020,00030,000
Platinum10,00050,000100,000

*1 USD = 60 RUB = 0.92 EUR = 24 UAH

9.12.7. the established limits on payments are valid on weekdays. On weekends or holidays, a limit of 2,000 US Dollars is applied per day. If the payout exceeds 10,000 US Dollars per month, the Company has the right to divide the payouts by monthly payments of 10 thousand US dollars per month. The Company does not pay any interest on the existing debts. These conditions do not apply to jackpot winnings offered on the Website;

9.12.8. you in turn agree with the funds withdrawal schedule. Payments are made round the clock, from several minutes till 24 hours from the moment of making withdrawal request. The Company is not responsible for payment processing delays after the request was processed by our managers.

9.13. When funds are transferred via the telephone operator services, the payout can be made not earlier than 2-3 weeks from the receipt of your last deposit on the account due to fraud activity control.

9.14. The Company may charge a fee in the amount of the Company’s expenses for withdrawal of money that has not been used for gaming.

10. Bonus money

10.1. A 100% first deposit bonus is available for all new players on vavada.com. The first deposit bonus is offered only for the first player’s deposit and is equal to the amount of the first deposit. Bonus money is an amount of credits equivalent to real money and given to a user by a casino on a free-of-charge basis. These money bonuses are used only in the casino and can be cashed out once the wagering requirements are fulfilled.

10.2. You can activate a bonus or refuse from it at any time using interface in player’s profile.

10.2.1. When you activate a bonus:
- The amount of bonus is added to your bonus balance and kept separately from your cash balance.
- When you place a bet, it is deducted from your cash balance. If there are no sufficient funds on your cash balance, a stake will be deducted from your bonus balance.
- All winnings are credited to your bonus balance and cannot be converted into cash until the bonus wagering requirements are fulfilled. You cannot withdraw the bonus itself until the wagering of bonus is completed.
- When the wagering requirements are fulfilled, the amount of money on your bonus balance is transferred to your cash balance and you can withdraw it at any time.
- Unwagered bonuses place no restrictions on withdrawal from your real (cash) account. However, in case of withdrawal all unwagered active bonuses which are located on your bonus account are annulled.

10.2.2. You can cancel the bonus at any time. In the case of cancellation the bonus, the money which is on this account will be canceled.

10.3. In the cases when winning is formed due to rates accomplished on bonus money, payment of winning does not exceed 10 multiple size of the charged extra bonus.

11. Your cash and bonus balance

11.1. You cannot withdraw money from your bonus balance. When you deposit your own funds, they are added to your cash balance. You can withdraw any amount of money from your cash balance, but at that point you will lose the amount left on your bonus balance. Note that once the request for withdrawal is made, all the active bonuses will be annulled. Your balance will not be restored even if your pending withdrawal request is cancelled for whatever reason.

11.2. Please, read carefully all terms and conditions related to bonuses.

11.3. Please, consider that in case you agreed to get a bonus from the casino and your winnings from the bonuses are more than five thousand dollars the casino reserves the right to limit your cash withdrawal request maximum to five thousand dollars for any period of seven days.

11.4. The minimum deposit amount is 50 (fifty) rubles, 1 (one) euro, 1 (one) dollars and 20 (twenty) hryvnias.

11.5. The minimum withdrawal amount is 1,000 (one thousand) rubles, 15 (fifteen) euro, 15 (fifteen) dollars and 385 (three hundred eighty five) hryvnias.

12. Wagering

12.1. Wagering is an amount of bets a player have to place in order to withdraw bonus money.

12.2. The wagering on the deposit is the amount of bets that a player needs to make to be able to receive money later. There is the wagering x3 on the deposit in the Vavada casino.

13. Cash back bonus

13.1. If you play on vavada.com online casino, you will never suffer irreversible damages. Our players are guaranteed against any loss with a cash back option (bonus).

13.2. Cashback provides compensation in the amount of 10% of the amount of money lost throughout the time from the date of registration. The amount of loss is calculated as the difference between the total amount of bets and winnings. If the winnings exceed the size of the total amount of bets, then cashback is not provided. Payment is made automatically on the 1st of each month.
                The formula for calculating cashback: (all bets - all wins) x 10% - previously paid cashback.

13.3. Cash back is offered only when the amount of bets is more than the amount of winnings during the monitored period. The monitored period starts from the date of the last cashback credited to a player.

13.4. You can activate a cash back option or refuse from through interface in your profile. When cash back is activated, the amount is added to your bonus balance and all the next bets are recorded in wagering. You can withdraw cash back by completing 20 wagers.

13.5. Cash back has no expiration date if not activated.

14. Free spins

14.1. All our new players are offered a certain amount of free spins. A free spin means you can spin the reels of a slot without paying any money. The number of spins you get is determined by the casino administration. This bonus can only be claimed one time, by new players who do not have existing accounts at vavada.com. Free spins are credited for the minimal bet regardless of the currency used. You do not have to make a deposit to claim these free spins.

14.2. Free spins win is credited to the bonus account. To enable this account, you have to activate it on the ‘Bonuses’ tab. All wins from the free spins must be wagered 30 times in real money mode. Wagering is available in any slot game. After the wagering requirements are completed, you can cash out the money you have gotten from the free spins. If any rules are violated, or the amount is not wagered completely, bonus winnings will be annulled.

15. Status levels

15.1. Each player of vavada.com online casino gets a status level. It moves up automatically when a certain amount of bets (points) is earned.

StatusAmount of bets per month (USD *)
Beginner0
Gambler15
Bronze250
Silver4,000
Gold8,000
Platinum50,000

*1 USD = 60 RUB = 0.92 EUR = 24 UAH

15.2. Vavada.com confirms a status level earned by players on the first day of every month. If the total amount of bets per one month was not enough to stay at the level earned your status moves down.

16. Fraud, cheating, collusion and criminal activity

16.1. The following activities are forbidden and constitute a material breach of the Terms of Use:

16.1.1. the disclosure of information to third parties;

16.1.2. the use of automated players (“bots”), errors in the software, harmful software, illegal or fraudulent activity;

16.1.3. fraud, as well as use of stolen or otherwise illegally obtained details of credit cards to make a deposit to the Personal Account;

16.1.4. participation in any illegal activity, including money-laundering activities or criminal activity;

16.1.5. collusion or collusion attempt and/or intent to participate directly or indirectly in collusion with other players during the game on the Website.

16.2. We have the right to suspend, cancel or void any winnings and payouts (bonuses, coins, etc.) received from us if we suspect that you abuse them;

16.3. The Company will take all necessary measures to determine the participants of collusions. The Company is not responsible for any loss or damage caused to you by other players as a result of collusion, fraud or other illegal activities. The Company acts in its sole discretion in relation to such incidents.

16.4. If you suspect a player is performing fraudulent activities or participates in collusion you are required to report it immediately by contacting our customer support or sending an email to: [email protected]

16.5. The Company has the right at any time without prior notice to refuse access to the Website, to suspend access to the Personal Account if we suspect fraudulent activity. We have no obligation to return or compensate you for the funds deposited in your account at that time. We may report to the proper authorities and you are under obligation to cooperate with the Company in the investigation process.

16.6. You are prohibited to use the services and/or software for fraudulent activity or illegal transactions (including money laundering) according to the laws and regulations of your jurisdiction. The Company has the right to suspend or block the Personal Account and Duplicate Accounts and withdraw funds. In this situation you refuse to make any claims against the Company.

17. Other prohibited practices on the Website

17.1.You must not use any abusive or aggressive language or images, you must not swear, threaten, harass or abuse any member of the Website or other players.

17.2. You are prohibited to upload to the Website content that can cause Website malfunctions, you must not take any actions that may affect the function of the Website, for example (but not limited to) releasing and/or distribution of malicious software or viruses. Spam and any mass unsolicited mailing are prohibited. Besides, you must not interfere, remove or otherwise alter in any way any information on the Website.

17.3. You are free to use the Website services only for personal entertainment. You have no right to copy any part or the whole information from the Website without the Company’s written consent.

17.4. You agree not to crack or corrupt the Website, not to make attempts to gain unauthorized access to the Website and not to try in other ways to circumvent the Website security system. In the event of reveling attempts to circumvent the security system or software we will immediately terminate your access to the Website and to suspend your Personal Account. We have the right to report this to applicable authorities.

17.5. We have no responsibility for any loss or damage caused to you or any third party as a result of defects of informational technology software due to hacker attacks, viruses or other harmful technological materials during the use of the Website or when downloading reference links and any materials on the Website.

17.6. It is prohibited to sell or transfer accounts to other players as well as intentionally lose funds for further funds transfer to other players.

18. Duration of agreement and conditions of its termination

18.1. You can terminate your Personal Account, as well as delete the username and the password by sending an email request to: [email protected]

18.2. You are still responsible for any activity with your Personal Account from the moment you send the request for terminating your account until you receive the confirmation from us that your account has been closed and deleted.

18.3. The Company may charge incurred fees until your Personal Account is closed. If the Personal Account is closed, deleted or cancelled, no refund can be made and funds including bonuses, comp points and other rewards cannot be converted to cash. Access and further use of your account is impossible.

18.4. According to the Terms of Use if the Personal Account is terminated, neither party shall have any obligation to the other.

18.5. The Company has the right to terminate immediately your Personal Account, username and/or password without prior notice if:

18.5.1. we decided to terminate rendering the services in general or only to you;

18.5.2. your account was in any way related to the deleted account;

18.5.3. the Personal Account is in any way related to a blocked account. We have the right to close your account and block the funds in the accounts regardless of the reason of such relation. In exceptional cases the balance of the Personal Account may be returned to you upon your request, except the amount due to the Company;

18.5.4. you are trying to crack the system or participate in collusion;

18.5.5. you are trying to interfere or manipulate the software on the Website;

18.5.6. you use your Personal Account for illegal purposes according to the current legislation, or you get access to the Website services from a jurisdiction that prohibits participation in gambling;

18.5.7. you publish offensive or humiliating messages on the Website.

18.6. The Company may terminate or suspend the Personal Account without notice if your account has not been active for six months or longer. Upon the account closure The Terms of Use are terminated starting from the moment of the closure.

18.7. We reserve the right to close the Personal Account and terminate the Terms of Use by sending a notice to your email or provided postal address. In the event of such closure we assume the obligation to refund the balance of your Personal Account, except in the cases when we close your account pursuant to paragraphs 15 (“Fraud, cheating, collusion and criminal activity”) and 23 (“Breach of the Terms of Use”) of these Terms of Use. If we cannot contact you, the funds shall be transferred to the regulating body or the Company.

19. Alteration of the Website

19.1. We have the right in our sole discretion and by our choice to alter and amend the information or services of the Website for the purpose of Website updating and maintenance.

20. Use of «cookies» on the Website

20.1. A file «cookies» is a small text file stored on your computer each time you visit the Website. It allows the Company to recognize you when you come back to the Website. In order to ensure the functionality of the Website the Company uses «cookies». You can get more information on controlling and deleting «cookies» at www.aboutcookies.org. Please note that deleting «cookies» related to our Website may disable the access to certain features of the Website or its sections.

21. System failures

21.1. The Company will take all necessary steps to fix in the shortest time possible any system failures or errors occurred during the game (failure of normal operation of the game logics). We are not responsible for any failure of information technology software and hardware, caused by the equipment used by you or other players for the purpose to access the Website, as well as failures of Internet service providers.

22. Errors in software

22.1. When using the services of the Website certain circumstances may occur where the bet was accepted and the winning was paid out, but it happened as an error from the Company’s side. In these circumstances the Company is entitled to cancel or to limit such bets and winnings.

22.2. Using the incorrectly deposited in your account funds for placing bets or gaming may result in cancellation from the Company’s side of such bets and/or winnings obtained by using these funds. If the payouts for the winnings obtained by wrongly received funds have been already made, then these funds are considered to be transferred to you on trust. You must immediately return these funds to the Company upon the request.

22.3. The Company as well as our agents, employees, partners and suppliers are not responsible for any loss or damages as well as loss of winnings that occurred from your or our error.

22.4. Distributors, licensees of the Company as well as the Company itself and its subsidiaries and affiliates including all employees and managers are not liable for any damages or loss incurred by the user due to the incorrect use of information transmitted via the Internet or caused by the interception of this information.

23. Limitation of Company’s liability

23.1. You agree with the fact that you use the Website services at your sole discretion and at your own risk, and therefore you are entirely responsible for the use of the Website services.

23.2. The Website is operated according to these Terms of Use. We do not provide any guarantees, additional statements regarding the Website and/or the provided services, and hereby exclude any liability under the relevant laws and any implied warranties.

23.3. We are not responsible for breach of laws, contracts, negligence or any occurred loss or damages, including the loss of data, revenue, damage to reputation, prestige and any losses that are currently impossible to be foreseen. The Company cannot be responsible for the content on any website which can be accessed through the Website.

24. Breach of the Terms of Use

24.1. You take on the responsibility to compensate the Company for all claims, costs, and other expenses incurred due to your breach of the Terms of Use.

24.2. You agree to fully compensate for our losses related to the protection of the Company, partners and their respective companies, including officers, managers, employees, from any claims, expenses, and any kind of liability, including legal fees or other expenses incurred as a result of:

24.2.1. your breach of the Terms of Use;

24.2.2. your breach of the law by the third parties;

24.2.3. access to the Website by another person using your identification information, with or without your authorization;

24.2.4. receipt of any winnings obtained in such way.

24.3. If you violate the Terms of Use, the Company has the right to:

24.3.1. request to stop the activity if it violates the Terms of Use by sending you a notice (using your contact information);

24.3.2. terminate the Personal Account to limit your ability to play games or to place bets on the Website;

24.3.3. block your Personal Account with or without prior notice;

24.3.4. withhold the amount of winnings or bonuses from the Personal Account received as a result of a major breach of the Terms of Use.

24.4. If you fail to comply with any article of the Terms of Use we reserve the right to block your Personal Account.

25. Intellectual property rights

25.1. The content of the Website is subject to copyright. The content of the Website is owned by the Company or is used under license from a third party owner. All Website materials are allowed to be downloaded only by a single personal computer and to be printed solely for personal, noncommercial use.

25.2. Under no circumstances the use of the Website shall grant you any right to intellectual property (trade marks, know-how, copyrights) owned by the Company and any third party.

25.3. Any use or reproduction of trade name, trademarks, logos or other materials presented on the Website is strictly prohibited.

26. Your personal information

26.1. The Company assumes the obligation to protect personal information in the way the Company uses such data as it is collected during your visits of the Website. We take very seriously our obligation in relation to the way in which we use your personal information. The Company processes the personal information in strict compliance with the privacy policy regarding the information received from you.

26.2. By providing the information to the Company, you consent to the processing of your personal information by the Website administrator for the purposes described in the Terms of Use, as well as in order to comply with a regulatory or legal obligations.

26.3. According to the Company policy it is prohibited to disclose any personal information, only the Company’s employees have access to personal information for the purpose of rendering services.

26.4. The Company retains copies of any mails received from you, including emails, in order to maintain accurate records of your personal information.

27. Complaints and notifications

27.1. If you wish to file a complaint regarding the Website services, you should as soon as reasonably possible contact the Website’s customer support by sending an email to [email protected] Our customer support will review your claim and reply you in 3 days time or sooner if possible.

27.2. If any dispute arises you automatically consent to the use of the server records as actual and final evidence to determine the outcome for any claims and disputes.

27.3. The result of all games on the Website is determined by the random number generator. You accept the results of all games. In the event of discrepancies between the game results on your computer and on our server, the results on our server shall be final and irrevocable. In the event of discrepancies between the balance of your account displayed on your computer and the Company’s server, our server information is deemed to be correct and final.

27.4. For lodging complaints into Curacao regulating authority please use e-mail [email protected]

28. Force Majeure

28.1. The Company is not responsible for any failure or delay in the performance of any of its obligations under the Terms of Use that is caused by events outside our reasonable control, including military actions, acts of God, unrest among the population, communication networks failures, industrial disputes, Internet or DDOS-attacks that may have adverse consequences, hereinafter referred to as “Force Majeure”.

28.2. During the Force-Majeure circumstances the Company’s work is suspended until the end of such Force Majeure, therefore the Company will have an extension of time to perform its commitments. However, despite the Force Majeure the Company will seek solutions to fulfill its obligations and, if possible, to terminate the effect of Force Majeure.

29. Disclaimer

29.1. In case if we are unable to make you fulfill any of your obligations or when we fail to exercise any legal protection rights to which we are entitled, this does not constitute a disclaimer of such rights and remedies, and also does not exempt you from the strict adherence to all obligations and their fulfillment.

29.2. The Company’s disclaimer to perform any obligation cannot have legal effect, unless it has been made in official form and delivered to you personally in writing.

30. Severability

30.1. If any article of the Terms of Use becomes invalid, illegal or loses its legal force, these terms, articles, or conditions shall be separated from the remaining part of the Terms of Use, despite the fact that they retain legal force to the fullest extent permitted by law. According to the applicable law the Company has the right not to perform the parts which has lost their legal force or to consider them to be invalid in order to reflect our original intent.

31. Links

31.1. This Website may contain reference links to other websites which are outside the Company’s control and not specified in the Terms of Use. The Company is not responsible for the actions or omissions of the owners of these websites, for the sponsorship and advertising activities performed by the third parties on these websites as well as for their contents. Hyperlinks to the third party websites are provided for informational purposes only. You use such links at your own risk.

32. Law and Jurisdiction

32.1. The present Terms of Use are governed by and interpreted in accordance with the legislation of the Netherlands Antilles and you irrevocably submit to the jurisdiction of the courts of the Netherlands Antilles in resolving the disputes (including counterclaims and compensation claims) which may arise in connection with legal relationships (effect, interpretation, legitimacy, etc.) specified by the Terms of Use or any other way that the Terms of Use provide.

33. Interpretation

33.1. The original text of the Terms of Use is in English and any interpretation should be based on the original English text. The English version of the text prevails over any documents or notifications translated to any other language.

34. Absolute Restriction

34.1. No customers will be accepted from the United States, Canada, United Kingdom, Spain, France and Italy.

34.2. The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.

34.3. Branded Game Territories:

a. In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.

b. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

35. Additional terms

35.1. Due to constantly developing regulations on the prevention of criminal activities and money laundering, and terrorism financing, our Company strictly implements anti-money laundering (AML) guidelines and procedures. Company`s customers should be subject to an DD process and record keeping.

35.2. Anonymous or ‘nominal’ account records are not permitted. Any existing anonymous accounts or accounts believed to be ‘nom de plume’ or that have inconsistent identification should be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity.

35.3. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction.

35.4. Cardholder’s responsibility to know the laws concerning online gambling in his or her country of domicile.

35.5. Participation of minors in offered on this website activities is prohibited.

35.6. E-mail for complaints to licensor: [email protected]

35.7. The User confirms that he/she has read the terms and conditions of the Yandex.Money service (link to the terms of service “Quick payment”: https://money.yandex.ru/pay/doc.xml?offerid=default).

35.8. Vavada B.V. (hereinafter the Company) is the holder of Gaming License No. 8048/JAZ2017-03 and Vavada LTD (hereinafter the Agent) is the Payment Processor according to the Operating Agreement between the two Companies. The Operating agreement states that the Company is providing the services of online betting through the website vavada.com according to the Gaming License No. 8048/JAZ2017-035, and the Agent would promote and collect payment for such Services for the Company as a representative (“Agent”) of the Company.